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Our service commitment

  • Set clear customer service standards so you know what to expect.

  • Do what we say we will, on time, and aim to get it right first time.

  • Give accurate and consistent information to our customers.

  • Keep you informed so you don’t have to chase us.

  • We will be helpful and supportive with a positive attitude and passion for what we do.

  • We employ human beings not robots, and we think they are some of the best you’ll find. But we all make mistakes, and on the rare occasions we do, we’ll endeavour to put things right quickly and efficiently.

 

Help us to help you

  • Let us know if you have specific requirements and we’ll be happy to help.

  • If you are dissatisfied with any element of our service, please let us know and give us the opportunity to put things right.

  • Work with us in partnership to find positive solutions. Service is a key aspect to our company and if things do go wrong we use it as an opportunity to improve. We are here to help and if you’re not happy, we’re not happy.