"We", "our" or "us" means Buildit Gloster Limited (company number 06855617). Our registered office is: 5 Pullman Court, Great Western Road, Gloucester, Gloucestershire, GL1 3ND
If you have any questions about this policy or the ways in which we use your personal information, please contact Buildit GDPR department at 26 Hempsted Lane, Gloucester, GL2 5JA Tel: 01452 520946 or email firstname.lastname@example.org.
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
We will collect and use the following personal information about you:
If you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).
This data is anonymous and presented at an aggregated level so that we can use it to improve the site and give customers a better experience in the future. We use Google Analytics to do this and Google stores this information (see the section below entitled “Cookies” for further information).
WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
We will use your personal information set out above as follows:
We treat your personal information confidentiality and we do not use it for any other purposes. Your personal information will never be supplied to external third-parties (other than those described in this policy) that you have not explicitly consented to unless we are required to do so in order to comply with legal, statutory or regulatory obligations; to prevent and/or to detect crime.
WHAT IS THE LEGAL BASIS ON WHICH WE COLLECT AND USE YOUR PERSONAL INFORMATION
Under data protection law, we must have a legal basis to use your personal information. We have set out these out below.
We will use your personal information:
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
We will not keep your personal information for longer than we need it for the purposes we have explained above. The Retention period for data will depend on the type of data we hold. The data will be securely deleted in accordance with our data retention policy.
We will securely delete information you give us when registered for our newsletter immediately after you withdraw your consent for us to send you newsletters.
We will securely delete information you give us to process your credit account application 7 years post account closure.
We will securely delete information you give to us when we submit an order for goods or services after 7 years has expired from the date of your last order.
We will securely delete any information you give to us when applying for a job or prospective job after 6 months following competition of recruitment process.
Where we obtain your personal information during the course of a sale or the negotiation of a sale, unless you have opted-out of marketing and newsletters at the time we collected your personal information, we will use your personal information to:
Where we obtain your personal information because you have signed up to receive our newsletter, we will use your personal information to send you that newsletter.
You may opt out of receiving marketing communications at any time. You can withdraw your consent at any time by contacting us at GDPR Department Tel: 01452 520946 email: email@example.com or by unsubscribing using the link in our newsletters and marketing emails.
Where you opt-out of receiving marketing communications, we will retain your personal data to the extent necessary to continue performing our contract with you or your organisation, for example if you have a live credit account but we will not send any marketing to you.
WHO DO YOUSHARE MY PERSONAL INFORMATION WITH?
We use reputable third parties to provide us with support for our internal systems and also to develop and improve our website. We will share your personal information with our suppliers to the extent it is necessary for them to perform their services to us. Most notably this will be with the providers of our IT systems. We consider it is in our legitimate interests to be able to use reputable third party providers to facilitate us having well-functioning IT systems and website and to fix any issues with our IT systems and website [and we have a contract with them which requires them to observe your rights in relation to data protection].
We also use Phocas Software to analyse customer preferences and improve our services. We will share your personal information with Phocas Software to the extent that it is necessary for them to perform their services to us. We consider it is in our legitimate interests to be able to improve our services and to learn more about our customers and their preferences so we can tailor offers and promotions. [We have a contract with them which requires them to observe your rights in relation to data protection].
If you have applied for a credit account, we will share your personal information with credit reference agencies for the legitimate interest of establishing your credit worthiness and assessing whether to open your credit account with us. We do this on the basis that is our legitimate interest as a business to credit check our customers and potential customers in order to safeguard our finances. We consider the use of your personal information is proportionate because we will only pass limited information to reputable credit reference agencies.
We may share the personal information that you give us with reputable third party suppliers to the extent necessary to fulfil the contract entered into between us. This personal information will include your name, delivery address, email address and phone number. This information is required for the courier to deliver your order to your chosen delivery address and to be able to contact you with tracking information or to be able to contact you on the delivery day if necessary.
We use third party provider ADS Creative Solutions Ltd to facilitate the sending of marketing communications and our newsletter. We consider that our use of your personal information is in our legitimate interests as is proportionate because we only pass personal information to this provider as required to send marketing communications and our newsletter and we have a contract with them which requires them to observe your rights in relation to data protection. Other than this, we do not share your personal information that we have for marketing purposes with any third parties.
WILL YOU TRANSFER MY PERSONAL INFORMATION OUTSIDE THE EEA?
We generally store and process personal information inside the European Economic Area.
However, in some circumstances our service providers may transfer personal information outside the European Economic Area. Where we do so, we requires our service providers to do so in compliance with data protection law, by either:
We can provide more information on the non-EEA countries to which we transfer your personal data on request.
WHAT RIGHTS DO I HAVE OVER MY PERSONAL INFORMATION?
You have a number of rights over your personal information, which are:
A cookie is a small file of letters and numbers that are stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following categories of cookies:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
We do not share the information we gather using cookies with anyone else.
HOW CAN I CONTACT YOU?